Privacy Notice – Data Protection and Patient Information | DeBinge
Privacy Notice
This privacy notice (“Privacy Notice”) explains how DeBinge processes personal data when you use our website at https://debinge.com/ (our “Website”) and when you use or engage with our products and services (“Products and Services”).
DeBinge (referred to as “we,” “us,” or “our” in this Privacy Notice) is the data controller responsible for your personal data as described below.
1. Our Contact Information
Full name: DeBinge
Email address: enquiries@debinge.com
Registered Office: [Please insert registered office address]
ICO Number: [Please insert ICO registration number]
2. What Personal Data We Collect
We may process the following types of personal data:
Enquiry Data: Details of your communications with us, such as when you contact us about addiction support. This may include your name, contact details, and sensitive health information like substance use, mental or physical health status, medications, or treatment history.
Customer Data: Information related to your purchases or use of our Products and Services, including name, billing and delivery addresses, email, phone number, payment details, and transaction records.
Usage Data: Data on how you interact with our Website, such as pages visited, session duration, click paths, and referring sources.
Technical Data: Information about your device and connection, including IP address, browser type, operating system, location data, unique device identifiers, and diagnostic logs.
Marketing and Communication Data: Your contact details and preferences related to marketing and service communications.
3. How We Collect Your Data
We collect personal data:
Directly from you when you contact us, use our Website, or engage our services.
Automatically through cookies and similar technologies when you visit our Website (see our Cookie Policy for details).
From third-party providers such as analytics, payment processors, or publicly available sources like Companies House or electoral registers.
4. How We Use Your Personal Data and Our Legal Basis
| Purpose | Data Processed | Description | Legal Basis |
|---|---|---|---|
| Operating Our Website | Technical Data | To deliver, maintain, protect, and improve our Website. | Legitimate interest; legal obligation where applicable |
| Handling Enquiries and Providing Services | Enquiry Data, Customer Data | To respond to your enquiries, provide treatment recommendations, and deliver Products and Services, including sharing with approved third-party clinics with your consent. | Consent; Legitimate interest; Contract performance |
| Marketing and Communications | Marketing Data | To send promotional messages and service updates, respecting your communication preferences. | Consent for emails; Legitimate interest for calls and postal mail |
| Business and Legal Compliance | All relevant data | To comply with legal obligations, manage business affairs, and protect rights. | Legitimate interest; legal obligation |
5. What Happens If You Don’t Provide Personal Data?
If you do not provide personal data we need, we may not be able to offer or fulfill our Products and Services to you.
6. Who We Share Your Data With
We share your personal data only when necessary and legally permitted, including with:
Third-party rehab clinics (with your permission)
IT, payment, and delivery service providers
Professional advisers (lawyers, auditors, insurers)
Regulatory or governmental bodies when required
Third parties involved in business mergers or sales
7. How Long We Keep Your Data
We retain personal data only as long as necessary to fulfill its purposes or as legally required. For example, customer data may be kept for six years after the end of a customer relationship for tax and accounting purposes. We delete enquiry data immediately if no referral is made. Data may be anonymized and used indefinitely for research or statistical purposes.
8. Your Rights
You have rights regarding your personal data, including:
Access, correction, or deletion of your data
Restriction or objection to certain processing
Data portability
Withdrawing consent at any time
Lodging complaints with supervisory authorities, such as the UK Information Commissioner’s Office (ICO) https://ico.org.uk
To exercise your rights or ask questions, please contact us at enquiries@debinge.com.
9. Third-Party Links
Our Website may contain links to third-party sites. We do not control these sites or their privacy practices. Please review their privacy policies when you visit them.
10. Cookies
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our Website. For detailed information about the cookies we use, please see our Cookie Policy.
If you have any questions or concerns about how we handle your personal data, please contact us at enquiries@debinge.com.